Privacy Policy

1. Introduction

This Privacy Policy explains how Turtle FM (“We”, “Our”, “Us”) collects, uses, and protects information from our users (“User”, “You”, “Your”). This policy applies to all Turtle FM apps and our website (turtlefm.com) and is part of our Terms of Service.

2. Information We Collect

Personal Information

We may collect personal information that can identify you, such as your name, email address, contact number, and display picture, as well as details like gender and date of birth. This information is collected when you register, contact us, or use our services.

Non-Personal Information

We also collect non-personal information, which cannot directly identify you. This includes your language preferences, geographic location, device type, operating system, and internet service provider details.

3. How We Use Your Information

We use the information we collect to:

• Enable your use of our services and enforce our Terms of Service.
• Personalize your experience and deliver relevant content.
• Improve the functionality, security, and troubleshooting of our platform.
• Communicate with you and respond to your support requests.
• Request feedback, ratings, and reviews for our services.
• Comply with legal and regulatory requirements.
• Send you emails with information and updates about your account or our services.

4. Data Security

We use industry-standard technical and administrative security measures to protect your information from loss, misuse, and unauthorized access. Your data is stored on secure cloud infrastructure provided by Amazon Web Services (AWS) and Google Cloud Platform (GCP).

• AWS Privacy Policy
• Google Cloud Platform Privacy Policy

We do not use vulnerability scanning to PCI standards and we never ask for credit card numbers directly.

5. Sharing and Disclosure

We do not sell, trade, or rent your Personal Information to third parties. We may share your information with trusted third-party service providers for functions like advertising, IT services, and payment processing. These providers are bound by this Privacy Policy.

• Facebook
• Google
• Razorpay
• Simpl
• Paytm
• Phonepe

We may also disclose your information if required by law, for litigation, or in the event of a merger or acquisition. Our app may contain links to third-party websites, which have their own privacy policies. We are not responsible for their practices.

6. Your Consent and Choices

We collect personal information only when you voluntarily provide it. You can refuse to supply this information or withdraw your consent at any time, though it may limit your access to certain features. You may request to modify or delete your profile by contacting us. If you delete your account, we may retain your data for up to 180 days to comply with legal obligations.

7. Changes to This Policy

We may update this Privacy Policy at any time. We will post a notification on our website when we do. We encourage you to review this page periodically to stay informed.

8. Account Deletion Request

If you wish to delete your account and associated data, please submit a request to support@turtlefm.com with the email and phone number linked to your account. Your request will be processed within 7 days.

9. Grievance Redressal

If you have a grievance regarding any content that violates our Terms of Service, please contact our Grievance Officer:

Email: copyright@turtlefm.com

Please include a description of the content, its location (URL), and your full legal name.

10. Contact Us

If you have any questions about this Privacy Policy, please email us at support@turtlefm.com.